Credit Research Foundation HOMEROOM

Emil Hartleb, Executive Director, Commercial Collection Agency Association

Jessica Butler, Principal, Attain Consulting Group, LLC

Lyle Wallis, VP Research, Credit Research Foundation

Enroll Anytime!

Principles and Methods of Collection - This program provides introductory level and skills refinement training.

This course, Principles and Methods of Collections provides the students with an understanding and insight into the importance of their roles in the management of Accounts Receivables. It also provides concise and practical information and actual role playing scenarios on effective and ineffective collection techniques that will help serious students increase their proficiency in the collection process. It is designed to indoctrinate those new to credit into the field of collections and to provide tips and techniques to help seasoned collection professionals sharpen their skills.  The course will include:

• Video and synchronized slide presentation of course content
• Annotated presentation material making it easier for participants to follow along and take accurate notes
• An onscreen notepad enabling the student to compose, review, save and print notes as they work through the presentation.
• Use of role playing - see several examples of debtor/creditor phone conversations which will enable the students to sharpen and solidify the skills acquired in the video lesson
• A cumulative final exam, on which a passing score would qualify participants for a CRF Certificate of Professional Development

Upon the successful completion of the exam for this course, students will have earned the highly respected designation of “Certified Collection Professional” and will be issued a certificate acknowledging the designation bestowed jointly by CRF and CCAA.

Session Objectives:

1.      Your Role and Its Importance to Your Company: How the collector impacts various aspects of accounts receivable such as sales and cash flow are explained. Essential skills of collectors such as attitude, listening skills and telephone voice are described. This session is taught by Emil Hartleb.

2.      Collection Skills: This session delves deeper into two vital skills of collectors — negotiating and listening skills. Several role playing scenarios are also presented to demonstrate good and bad techniques in employing these skills. This session is taught by Emil Hartleb.

3.      Collection Calls: How to effectively make the two basic types of collection calls are presented — reminder and delinquency calls. Role playing scenarios are presented to portray both good and bad techniques to help illustrate the concepts discussed. This session is taught by Emil Hartleb.

4.      Collection Tools: Several tools collectors can use to enhance payments on overdue accounts are explained. These include final demand calls; collection letters; post-dated checks; promissory notes and overnight delivery services. Two role playing scenarios on how to conduct a final demand call are presented. This session is taught by Emil Hartleb.

5.      Placing Your Delinquent Accounts with a Collection Agency: Some delinquent accounts must be turned over to a collection agency and when that happens it’s important to know how to select the right collection agency for your type of business and the type of accounts you have. What variables must be considered are explained so that the right agency or agencies are secured to handle your company’s delinquent accounts. This session is taught by Lyle Wallis, Vice President of Research, Credit Research Foundation.

6.      Successful Negotiation — Letting the Other Person Have Your Way: Jessica Butler, Principal of Attain Consulting, is a specialist in negotiations. In this session she shares the tips and techniques she’s learned over the years that enhance your ability to conduct successful negotiations with an opposing party.

The Credit Research Foundation and the Commercial Collection Agency Association will present the Designation of Certified Collection Professional to students completing the course with a minimum passing grade of 70. 

Principles and Methods of Collection - 110
To register for this class,   click here or cut and paste this link: http://crf.digitalchalk.com  On this page, you must CREATE A NEW ACCOUNT to register for the course.

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