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 CRFOnline Classroom

Based on the founding principles of the Credit Research Foundation over 60 years ago, CRF is committed to providing quality educational and training programs. CRF's roots are grounded in this discipline.
 
To foster that mission, the Credit Research Foundation has developed the foremost training platform for B2B credit and business finance professionals - CRFOnline Classroom.    

Announcement - CRF is pleased to announce that the CRFOnline Classroom™ courses now qualify for NACM Career Road Map Points towards CBF and CCE certification and NACM Educational Recertification Points towards CCE recertification. ( For details on specific courses click on Detailed Course Descriptions).                                                                                                                                          
CRF's cutting-edge online classroom is designed for today's economic turmoil to provide the best training available in both content and instruction and to:

  • Cut travel
  • Increase productivity and
  • Improve your training experience
The CRFOnline Classroomwill:
  • Present engaging content, delivered by highly recognized and respected instructors in the field of credit, accounts receivable and financial management;
  • It will generate the highest return on investment for your training dollar;
  • Deliver credit training anywhere you have Internet access, and
  • Test your competency at the completion of each module to ensure you are benefiting from the work.

 

Click the player start button to see a video that discusses the objectives and role of the CRFOnline Classroomfor today's credit and financial professionals.

Employees often require training at short notice. Sometimes a suitable public training course cannot be found because of different personnel needs and time availability. In addition, business demands require flexibility.
 
CRF's Online Classroomplatform provides great flexibility and added value to allow credit personnel to receive the best training available, the most cost effective way, at a time that fits the employee and the company's schedule.
 

Our CRFOnlineClassroom has been developed to accommodate two distinct class environments. They are:

1. Classes that involve several modules are more detailed and rigorous. Here we put students into a group environment where the group or virtual class benefits from a cohort learning experience. This virtual classroom facilitates discussion among classmates and the instructor; but, you will work at your own pace.

2. On-Demand classes where you will work alone, following along in our classroom at your own pace, but with no other students. You will have access to the instructor in the event you need help by email. These classes are one or more module(s) each and are very specific subject matter learning experiences.
  • Our virtual classroom technology will be open for the period of time the session runs (usually 6-8 weeks), but for ultimate convenience, students can participate anytime, at their convenience during the session offering - all you need is a computer, the Internet and speakers.
  • You will have feedback from the instructor on any questions or help needed while taking the course.
  • On the group classes, you will be able to interact with your fellow "classmates" and instructor in the virtual class through the Discussion Board.
  • Our on-line platform includes an onscreen notepad enabling the student to compose, review, save and print notes as they work through the presentation.
  • All reading materials are downloadable right on the Classroom page where students also have access to the class calendar and announcements and discussion board.
  • The CRFOnline Classroomis a viable alternative to in-house training because it is designed for situations where one, or many people, need affordable training.
  • Credit Research Foundation's Online Classroomworks for you to provide a learning solution that has been proven to be effective by hundreds of US companies in live workshop settings. We've taken the travel and expense out of the best training your credit staff can get.

Students receiving a score of 70% or higher will be awarded a framed CRF “Certificate of Professional Development” to acknowledge their accomplishment. For our course:  Principles and Methods of Collection we will send students a certificate granting them the Designation of Certified Collection Professional.    Please Note: A PDF of the certificate will be sent electronically to students outside the US & Canada.

CRFOnline Classroom™  is a registered trademark of the Credit Research Foundation.

 Course 101

Course 101: Basic Financial Statements

Developed and Delivered by  Steven C. Isberg, Ph.D, Senior Research Fellow, Credit Research Foundation

 

Course 101 - Basic Financial Statements

 

The purpose of this online course is to provide participants with an understanding of financial statement structure and the relationships between business activity, accounting transactions, and financial reporting.  Students will be able to put the knowledge and skills gained through this course to immediate use to benefit their organization.

 Session Objectives 

  1. The Balance Sheet: This session provides participants with an understanding of the elements and basic structure of a balance sheet for a corporate entity. 
  2. The Income Statement: This session provides participants with an understanding of the elements and basic structure of an income statement for a corporate entity.
  3. Basic Accounting Transactions: This session provides participants with an understanding of the double-entry accounting system, how transactions affect different accounts and how account balances are used to create financial statements with application to a retailing environment.
  4. Accounting Transactions in the Manufacturing Environment:  This session extends the lessons learned in Session 3 to cover more detailed transactions, in particular those that are found in a manufacturing environment.
  5. Cash Flow Statements: This session provides participants with the ability to construct a cash flow statement from a set of balance sheets and an income statement and understand its meaning.
  6. Market Value Transactions:  This session provides participants with an understanding of a variety of “marked to market” and other market value transactions and how they affect the appearance and meaning of balance sheets and income statements

Completion of both CRFOnline Courses 101 & 102, (Financial Analysis and Financial Ratio Analysis) substitutes for and satisfies the “Financial Statement Analysis I” course requirement for the NACM CBA designation.    

Detailed course description

 Course 102

Course 102: Financial Ratio Analysis

Developed and Delivered by  Steven C. Isberg, Ph.D, Senior Research Fellow, Credit Research Foundation  

 

Overview

CRF 102, our course in Financial Ratio Analysis, is designed to equip participants with a skill set consisting of analytical tools and a practical method that they can use to conduct a meaningful financial statement and ratio analysis in a brief period of time.  In the first few course sessions, participants will learn the calculation and meaning of a variety of financial ratios.  Once they have mastered this background, participants will work through a variety of live business case studies, enabling them to master the financial analysis process.  After completing the course, participants will be able to accurately assess the sustainability of a business operating and financial model, and develop an understanding of its strengths, weaknesses, and opportunities for improvement.

 

The ten video sessions include the following content: 

  • Profitability, Efficiency, Liquidity, and Leverage Ratios
  • Analysis of General and Industry Economic Dynamics
  • Analysis of Business Operating and Financial Strategies
  • Case Applications
    • Retailing companies
    • Distribution companies
    • Manufacturing companies
    • Service and technology companies

Completion of both CRFOnline Courses 101 & 102, (Financial Analysis and Financial Ratio Analysis) substitutes for and satisfies the “Financial Statement Analysis I” course requirement for the NACM CBA designation.

Detailed course description

 Course 103

Course 103: Diagnostic Cash Flow

Developed and Delivered by Steven C. Isberg, Ph.D, Senior Research Fellow, Credit Research Foundation 

 

Diagnostic Cash Flow

This course addresses the major aspects of CASH FLOW that top-notch credit professionals need to master.

 

You’ll learn practical concepts to use every day such as how to calculate what it costs to carry receivables and the cost of extending an early payment discount.

 

Understanding your customer’s cash flow is vital to your effectiveness as a credit professional: this course will teach you how to navigate through your customer’s cash flow statement providing you with insights that you won’t get from other financial statements. 

 

With this course you will learn how both to be a better steward of your company’s CASH FLOW and see your customer’s cash flow more clearly, enabling you and your team to add more value to your company.

 

Some of the concepts taught in The Seven Video Learning Sessions include: 

·         Understanding the importance of the present and future values of money.

·         How time value of money is used to determine the economic value of a cash flow received some time in the future

·         A review of the financial statement structure.

·         Understanding the differences between the cash and accrual bases of accounting.

·         Understanding relationships between business activity, accounting transactions, and cash flows.

·         A thorough coverage of the cash flow statement, including:

o        How to calculate cash flow from operations.

o        Identifying the elements and constructing the cash flow from investing and financing.

·         Understanding the relationship between cash flow and the balance sheets and income statements.

·         Analyzing and understanding the impact of changing business strategies on economic income and cash flows.

·         Understanding the relationship between different business models and the structure of the financial statements and cash flow

·         How to use the time value of money analysis to determine the cost of carrying receivables.

·         How to use the time value money analysis to determine the value or cost of extending an early payment discount.

 

Detailed course description

 Course 125

 

Course 125: Receivable Management

Proctored by: Matthew W Skudera, Vice President of Research, Credit Research Foundation 

 

Receivable Management - The course, intended for credit team members looking to enhance their level of knowledge in credit management, provides an insight into the key components of formulating a strategy designed to enhance efficiencies in managing a business receivable portfolio.

Most "Principles" courses in credit today are geared toward the entry level credit person who has a need to learn what credit is all about.  This program, on the other hand is designed for those individuals who already have a general understanding of the credit management function. It provides the student who has a genuine interest in receivable management a deeper understanding of the intricacies in administering a receivable portfolio and places them on a career path to becoming a productive manager in the discipline of credit management.

Receivable Management Syllabus:

  • Lesson 1: Fundamental Aspects of Credit Management
  • Lesson 2: Credit Department Structure
  • Lesson 3: Credit Decision Making
  • Lesson 4: Collections
  • Lesson 5: Managing Customer Deductions
  • Lesson 6 & 8: The Legal Aspects of Commercial Credit Granting & Dealing with a Distressed Customer
  • Lesson 7: Risk Mitigation Strategies & Devices
  • Lesson 9: Evaluating Receivable Management Performance
    • This course is proctored by Matther W Skudera, Vice President of Research for the Credit Research Foundation. Matt has over 25 years of practical credit management experience working for several major US corporations. The material in this course is largely based on material compiled by the Credit Research Foundation.

      Detailed course description

       Course 140

      Course 140:  Preparing for Bankruptcies and Customer Insolvencies Cooley

      Developed and Delivered by  The Bankruptcy & Restructuring practice group of Cooley, LLP

       

      This course offers students a comprehensive overview of how to prepare for, and best position your company when customers become financially insolvent or enter into bankruptcy.

       

      Taught by three principals – Larry Gottlieb, Jay Indyke and Cathy Hershcopf - from the nationally recognized law firm of Cooley LLP, students will participate in seven learning sessions totaling five hours of intensive online classroom training. 

       

      Each session is followed by an assessment test to measure how well information is being retained. These assessments tests are not counted toward the final grade; but are designed to help students focus additional time on sections of the course that may require further review of the material in preparation for the Final Exam. The Final Exam consists of selected questions from the seven assessment tests and will be graded.  Students receiving a score of 70% or higher will be awarded a framed CRF “Certificate of Professional Development” to acknowledge their accomplishment.  A Glossary of Terms is also provided to help explain the terms used in this course and to save for future reference.

       

      Preparing for Bankruptcies and Customer Insolvencies is an on-demand course, allowing students to work independently and at their own pace to accommodate the time demands of busy professionals. Students may take as little or as much time as they need to complete the course. Prior to taking the Final Exam, students may revisit any or all of the seven video learning sessions.

       

      The seven online learning sessions cover the following categories:

      · Protecting and Elevating Claims

      · Material Case Events

      · Contracts in Bankruptcy

      · General information about claims in Bankruptcy

      · Case Exit Strategies

      · Cross Border Issues

      · Related Matters Outside of Bankruptcy

       

       

      Detailed course description

       Course 150

      Course 150:  Mechanic’s Liens – A National PerspectiveJerry Bailey

      Developed and Delivered by

      Jerry Bailey - Executive Sales and Education Services Manager for NCS

       

      This course offers students a comprehensive overview of how to preserve a business’s credit position in building projects through the exercise of the lien process for private sector projects and the bonding process in public sector projects.

       

      Who should take this course?  Owners and employees of contractors, sub-contractors and material suppliers to building projects.

       

      This course is taught by Jerry Bailey who has 15 years of experience in administering the lien filing process and teaching about it. He imparts his extensive knowledge in this 1-hour and 40-minute classroom video and slide presentation.

       

      The main topical areas covered are:

       

        Introduction to the lien process

        Value of protecting accounts receivable

        Examination into the different interests in a building project

        Steps required to protect lien rights

        Diligence involved with each step

             Issues to be considered in the foreclosure process.
       

       Course 155

      Jerry Bailey

      Course 155:  Secured Transactions

      Developed and Delivered by

      Jerry Bailey - Executive Sales and Education Services Manager for NCS

       

      This course offers a comprehensive overview of how to successfully reduce the risk of selling on open credit terms by securing transactions.

       

      Who should take this course? 

              - Credit professionals engaged in selling goods and services on credit terms.

       

      Jerry Bailey has 15 years combined experience working with and teaching the process of implementing secured transactions. He imparts his extensive knowledge and experience on this topic in nearly three hours of instruction, broken down into three online video sessions.

       

      The main topics covered in this course include:

       

      ·         Uniform Commercial Code and Revised Article 9

      ·         Blanket UCC-1 Filings

      ·         Priority in UCC Filings

      ·         Creditworthiness

      ·         Purchase Money Security Interest

      ·         Benefits in Chapter 7 Bankruptcies

      ·         Inventory vs. Equipment

      ·         Repossession

      ·         Security Agreement

      ·         Financing Statement

       

       Course 110

      Course 110: Principles and Methods of Collection

      Developed and Delivered by:

      Emil Hartleb, Executive Director, Commercial Collection Agency Association

      Jessica Butler, Principal, Attain Consulting Group, LLC

      Lyle Wallis, VP Research, Credit Research Foundation

       


      Principles and Methods of Collection - This program provides introductory and mid-level skills refinement training.

      This course, Principles and Methods of Collections provides the students with an understanding and insight into the importance of their roles in the management of Accounts Receivables. It also provides concise and practical information and actual role playing scenarios on effective and ineffective collection techniques that will help serious students increase their proficiency in the collection process. It is designed to indoctrinate those new to credit into the field of collections and to provide tips and techniques to help seasoned collection professionals sharpen their skills.

      Detailed course description

       Course 135

      Course 135: Defending Preferences in BankruptcyHal Schaeffer
      Developed and Delivered by: 
      Hal Schaeffer, President, D&H Services
       
      Defending Preferences in Bankruptcy
       
      In today's challenging economic environment, credit professionals must be more prepared than ever to recognize signs of financial distress among their customers. This course teaches what to look for to determine whether a customer is experiencing such financial distress and what to do to protect against financial losses from sales to distressed customers.
       
      This course provides practical advice on what specific steps can be taken once a customer files bankruptcy in order to be better prepared to reduce or even prevent any financial losses to your company.
       
      This course will also provide the precise definition of a preference payment and what practical measures can be taken to reduce your company's exposure to preference actions and how to reduce financial losses due to correctly filed preference actions by a bankrupted customer's estate.
       

       Course 115

      Course 115: Unclaimed Property Law Compliance for A/R Management

      Developed and Delivered by:   Karen Anderson, Senior Compliance Advisor, Abandoned Property Services LLC   and 

      Brad Komarek, Credit Manager/Assistant Treasurer, Arizant Healthcare

      Unclaimed Property: The Risk & the Reality for Credit and A/R Managers - This program provides introductory level and skills refinement training.

      Don't Be Caught Unprepared - Know How to Account for Unclaimed Property

      Unclaimed property can come in a variety of forms such as unused customer/client credits, refunds, unapplied cash, and uncashed vendor checks. While some may view this as free money for a company, the reality is quite the opposite. All unclaimed property must be accounted for to the appropriate state and eventually must be returned to those states. Not properly accounting for unclaimed property may result in state fines and penalties or even criminal penalties.

      By taking this course you'll learn the basic information required to properly account for unclaimed property within your company and how to prepare for any state audits of your company's unclaimed property.

      This course is designed as a refresher for those with some knowledge and experience as well as for the beginner in the topic of unclaimed property.

      Detailed course description

       Course 120

      Course 120: Managing Sales Tax Exemption Certificates

      Developed and Delivered by: Silvia Aguirre, Senior Principal, Tax Technology Services LLC 

       

      Be Prepared for Sales and Use Tax Audits - This program provides introductory level and skills refinement training.

      If your company sells products or services to other companies, chances are no sales taxes are required to be charged on those sales. However, it is important to have the proper sales tax exemption certificates maintained and filed for those sales or your company could be subject to negative state audit findings and even fines and penalty charges. This course is designed to provide the basic information needed to prepare a company to properly file and maintain sales tax exemption certificates and to prepare to successfully defend against any state sales tax audits.

      This class is taught by Silvia Aguirre, principal of Tax Technology Services, LLC, a company that helps businesses comply with state sales and use tax regulations. Silvia also has extensive prior experience as a state sales tax regulator so she knows the subject both from the perspective of the auditor and company being audited.

      This course is designed as a refresher for those with some knowledge and experience as well as for the beginner in the topic of Managing Sales Tax Exemption Certificates.

      Detailed course description

       Course 130

      Course 130: Doing Business with the Federal Government & Utilizing the Federal Government’s e-Commerce Tools

       

      Developed and Delivered by:  George Reaver, Director, Government Receivables & Research Bureau

      This course, “Doing Business with the Federal Government” & Utilizing the Federal Government’s e-Commerce Tools is designed to help those who are seeking or currently doing business with the federal government get paid for the delivery of their goods and services on a timely basis using methods recommended by the federal government.

      Federal Government Receivables expert, George Reaver, provides 2 - 60-minute information packed videos which provide students with an overview of the federal bureaucracy and payment process. The payment procedures taught in this course should give greater clarity to those new to the federal contracting process as well as provide a greater insight to those who have some experience with it. Also, session 2 deals with lessons on how to use the federal government’s e-commerce tools - tools that will help your company get paid quickly and efficiently. 
      • In addition, you may download a 100-page PowerPoint Presentation providing more details on these e-commerce tools.

      Detailed course description

       Course 145

      Course 145: Legal Essentials in Business Credit 

      Developed and Delivered by:  Attorney Scott Blakeley – Principal of Blakeley & Blakeley LLP

      Scott Blakeley is a seasoned attorney knowledgeable in issues related to credit and receivable management. His firm includes experienced attorneys whose practice focuses on creditor’s rights, bankruptcy, and corporate litigation.

      This course offers students an overview of the fundamental elements in the field of receivable management and the basic legal issues and requirements pertaining to them.

      There are three video instructional sessions which cover:

      • Credit applications and vendor contracts;
      • Fair Credit Reporting Act and Equal Credit Opportunity Act and;
      • Federal & State Antitrust Laws.

      This course is ideal for beginners in the field of receivable management as well as those who want to refresh or expand their knowledge of some of the fundamental legal aspects of credit management.

      Detailed Course Description

       Course 160

      Course 160:   Deduction Management Fundamentals      

      Developed and Delivered by:  Jessica Butler of Attain Consulting Group and Diana Crowe of IAB Solutions LLC

      When it comes to deductions, if you don’t take a stand against undeserved customer deductions, then that is your stand.

      This course is designed to provide a practical overview of Deductions and Deduction Management. It teaches how deductions impact the finances of a company, how they occur and what to do to reduce those that have been claimed by customers and third-party auditors as well as how to implement policies and procedures that minimize their future occurrence.

      It is an on-demand course, meaning that it can be accessed any time and anywhere the student has a computer or tablet connected to the Internet. Students may access the course as many times as they need to view and review course content.

      The course consists of five video and slide learning sessions. The total run time of the five video sessions is about 4.4 hours.

      Those students who earn a grade of 70% or better on the Final Exam will receive a framed CRF “Certificate of Professional Development.” The test consists of 30 multiple-choice and T/F questions designed to assess a satisfactory level of course learning.

      The five video and slide learning sessions are:

      1.   Introduction to Deductions
      2.   Non-Trade Reason Code Strategies
      3.   Trade Deductions and Post Audits
      4.   Developing a Deduction Improvement Roadmap
      5.   Preparing for a Customer Meeting

      All video-slide sessions must be completed.

      Detailed Course Description

       Course 170

      Course 170:   Advanced Deduction Management      

      Developed and Delivered by:  Jessica Butler of Attain Consulting Group and Diana Crowe of IAB Solutions LLC

       

      When it comes to deductions, “if you don’t take a stand against undeserved customer deductions, then that is your stand.”

       

      This course is recommended for those who have some experience in Deduction Management and/or have successfully completed the CRFOnline Classroom™ Course 160: Deduction Management Fundamentals.

       

      How Students Take the Course

       

      This is an “On-Demand” course, which means that students can sign up, pay on-line and take the course at on their own pace.

       

      The course may be accessed at any time and anywhere course registrants have a tablet, laptop or computer connected to the Internet. While there is no deadline to complete the course, it is recommended to proceed through the course at a methodical pace.

       

      Students may go back and view any video learning sessions again as many times as they like BEFORE they take the Final Exam.  Those students who earn a grade of 70% or better on the Final Exam will receive a framed CRF “Certificate of Professional Development.” The test results are displayed automatically upon completion of the course.

       

      Content of Course

       

      This course consists of Five Video Learning Sessions:

       

      1 Benchmarking Deduction Management Effectiveness
      2 Building Effective Cross Functional Teams
      3 Negotiation Tips & Strategies
      4 Enabling Technologies
      5 Outsourcing Deduction Management

       

      The total runtime for the five video learning sessions is about 3 hours.  All video slide sessions must be completed.

      Detailed Course Description

       
       

       Shortcuts to Course Details

        

      Course 101: Basic Financial Statements

      See Full Course Details

       

      Course 102: Financial Ratio Analysis

      See Full Course Details

       

      Course 103: Diagnostic Cash Flow

      See Full Course Details

       

      Course 110: Principles and Methods of Collection

      See Full Course Details

       

      Course 115: Unclaimed Property: The Risk & the Reality for Credit and A/R Managers

      See Full Course Details

       

      Course 120: Be Prepared for Sales and Use Tax Audits

      See Full Course Details

       

      Course 125: Receivable Management

      See Full Course Details

       

      Course 130: Doing Business with the Federal Government & Utilizing the Federal Government’s e-Commerce Tools

      See Full Course Details

       

      Course 135: Defending Preferences in Bankruptcy

      See Full Course Details

       

      Course 140: Preparing for Bankruptcies and Customer Insolvencies

      See Full Course Details

       

      Course 145: Legal Essentials in Business Credit

      See Full Course Details

       

      Course 150: Mechanic’s Liens – A National Perspective

      See Full Course Details

       

      Course 155: Secured Transactions 

      See Full Course Details

       

      Course160: Deduction Management Fundamentals

      See Full Course Details

       

      Course170: Advanced Deduction Management

      See Full Course Details

       

      Scroll down to see more course information.